Shipping Policy

Welcome to Dolly Prom Ltd. We are committed to providing you with an exceptional shopping experience, including a reliable and efficient shipping service.

Please review our Shipping Policy below to understand how we process and deliver your

orders.

• Orders are typically processed within 1-2 business days of receiving payment confirmation, except during peak seasons or promotional periods.

• Customised or made-to-order items may require additional processing time, and the estimated processing time will be communicated at the time of purchase.

• Made to order garments take 14 weeks to produce and ship from order date.

• We offer various shipping methods, including standard and express options, depending on your location.

• The available shipping methods and associated costs will be displayed during the checkout process.

• We currently ship to addresses within the United Kingdom. For international shipping, please contact our customer service for assistance.

• Dolly Prom Ltd uses reputable shipping carriers to ensure the safe and timely delivery of your orders. The chosen carrier may vary depending on your location and the selected shipping method.

• Estimated shipping times are provided during the checkout process based on the selected shipping method and your location.

• Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs delays or extreme weather conditions.

• Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment.

• Shipping charges are calculated based on the selected shipping method and the weight/dimensions of the items in your order. The total shipping cost will be displayed during the checkout process.

• If you experience any issues with the delivery of your order, please contact our customer service team promptly. We will work with the shipping carrier to resolve the matter as quickly as possible.

• We will not ship to any other address except the delivery dress requested.

• For international orders, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

• If a package is returned to us due to an incorrect address or failure to collect, additional shipping charges may apply for reshipment.

• By placing an order with Dolly Prom Ltd, you agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer service team for assistance.